The right user testing software will help deliver the best user experience. You may think you've designed a great UI and delivered a great UX, but how will you know until it has been properly tested? And when you will find out which tweaks will need to be made to enhance the overall user experience.

It's at the testing stage where you will find out why visitors may not be converting into regular users or customers. In this article, we'll take a look at some of the most useful and popular user testing software to get you started.


1. Loop 11

Loop11 aims to make user testing as simple as possible and offers usability testing for websites, wireframes and prototyping and accessibility. There is no need for any HTML or CSS knowledge, but there is the option for the more developer minded with a JavaScript solution.

Plus, users can get real-time reporting, take a look at heat maps, view clickstream analysis and watch session videos of user tests to get a real insight into what users are doing. You can test on mobile devices, create custom themes and multiple tests for all elements of testing.

2. Userbrain

Once you sign up, you get to watch videos of real people interacting with your website. Userbrain is a simple solution that allows you to see how users react to your website. Joining Userbrain means you have access to its extensive pool of testers, saving you the hassle of recruiting, managing and paying for participants to test your website. You can even sign up (and get paid) to be a tester yourself.

3. Userlytics

This tool uses picture-in-picture remote testing software to capture the user's facial expression and audio commentary as they test your asset, in order to provide a full picture of how they respond and react to your asset in real-time. Userlytics is the perfect remote user testing platform, designed to enable you to record users’ interactions with a website, mobile app or prototype.

It’s a great way to quickly and inexpensively uncover the frustrating points on your mobile app, or discover why users are doing what they’re doing on your website. There is no hardware or complicated setup required to get started with Userlytics.

4. UsabilityHub

UsabilityHub includes five different test suites to enable you to capture and analyze users’ preferences and make a confident decision. Should you put the navigation toolbar on the left or the right? Will people prefer design A or design B? Making design decisions can be frustrating, especially when it comes to figuring out which design is the best solution to release.

UsabilityHub will provide a report that includes heatmaps indicating where users clicked. You can even set a five-second test to capture the user’s first impression of your design. Simply upload an image of your website interface, mobile app UI or software design and assign a task for users to complete, then wait for the results.

5. Lookback

A lot of other user testing software only provides a report or recording after the testing has been completed, but with Lookback, you can schedule tests and watch them as they are conducted in real-time, and speak to the user directly with follow up questions. It’s an easy way to get an immediate answer. Lookback is a user experience recording software made simple. With it you can record a user’s computer or mobile device in-house or remotely, without any additional equipment.

What makes Lookback unique is that you can join the live testing session and speak to the user while they’re exploring your design, to ask questions or conduct an interview.

6. TryMyUI

Alternatively, you can use TryMyUI Stream service. This is installed on your website to collect real-time information on how the user interacts with your website, enabling you to find pitfalls and identify bad UX with Stream’s AI frustration finder.

TryMyUI is a usability testing service aimed at helping you discover how you can improve your website or mobile app. This helps to identify paths users are taking, and which ones lead to success and failure. With it, you can set up your own custom test with specific tasks for users to carry out and find the right user base through a wide range of demographics.

7. Hotjar

Crazy Egg (number #6 in our list) may be the user testing software that springs to mind when you think of heat maps, but Hotjar has them too. Hotjar contains a host of useful tools to help you analysing and receive helpful feedback for your website.

With Hotjar you can also see recordings of people's mouse trails to indicate exactly how they're navigating your site, and the Conversion Funnels utility lets you know at which point people are dropping out of a purchase or sign-up process. These help you see which parts of your interface your audience is being drawn to, and are getting the most clicks and taps.

8. Reflector

Reflector also includes recording capabilities so you can review your testing sessions later or share and present them to an audience. Screen mirroring app Reflector isn't designed specifically for usability testing, but it's useful for testing how your app design works on mobile. This tool wirelessly sends your phone or tablet screen to your PC or Mac so you can watch how people use your app.

9. UserTesting

One of the best and most simple ways to record users interacting with your website, alongside their responses, is via video using UserTesting. In return, UserTesting will record real people giving their thoughts whilst interacting with your website/app, so you can truly understand why users do what they do. You can try out UserTesting for free.

With this user testing software, you can pick your target audience and assign users a task to perform on your website or app. Your test can be run on a desktop, tablet or a mobile device.